The portable DVD player seems to be unable to power on?
Please make sure the machine is fully charged. When the machine is not in use, please turn the power switch to the OFF position to save power. If you still can't boot, please feel free to tell us.
Why is my video not playing?
Please make sure your disc, USB, SD card and files format meet our portable DVD player format requirements. If it still doesn't work, it is also possible that the machine's parts were damaged during shipping, please tell us promptly for a replacement.
There is no HDMI port, how can I connect to the TV?
Our portable DVD player has a 3-in-1 AV cable and interface, please use the AV cable to connect to the TV. If your TV only has an HDMI interface, please buy an HDMI and 3-in-1 AV cable adapter, so that DVD playback can be realized connected to the TV.
What is the function of the GAME USB port on the back of the machine?
When playing the game disc, you can connect the gamepad to play the game through this hole. If you need a gamepad and game disc, please tell us by offcial support.
Can it plays Blu-ray?
Our portable DVD player does not support Blu-ray playback.
Supported Multiple Formats
Disc Formats:VCD: VCD1.1, VCD2.0, VCD3.0, SVCD, DVCD, CVDDVD: MINI DVD, DVD-5, DVD-9, DVD-10, DVD-18, DVD+R, DVD-R, DVD-RW, DVD+RW
Video File Formats: AVI, MPG, MPEG, DAT, VOB, OGG, ASF
Video Encoding Format: MPEG-1, MPEG-2, MP4V, DIVIX, XVID
Audio File Formats: MP3, WMA
Image File Formats: JPEG
*NOTE: The machine ONLY Support 720x480 resolution video files and 2650x1440 resolution image files.